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Shipping times vary depending on your location. We aim to process orders within 24-72 hours for a speedy delivery experience. Depending on your location, your package will be shipped and arrive at your doorstep within 6-15 days.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items cannot be returned, such as perishable goods, custom products, and personal care goods. For more details, please refer to our refund policy.
To start a return, please contact us at cooltezro@gmail.com. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that returns sent back to us without first requesting a return will not be accepted.
If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.
Yes, you can exchange an item. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If your return is approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If you have any further questions or concerns, you can contact us at cooltezro@gmail.com or by phone at 0755801102. Our support team is here to assist you.
Yes, we offer international shipping. However, shipping times may vary depending on the destination country. Please note that any customs fees or import taxes are the responsibility of the buyer.
Yes, our fitness products, including mini resistance bands for gym and Pilates, are versatile and suitable for various workouts. They are designed to provide effective resistance and durability for long-lasting performance.
Yes, our fitness products are made of high-quality and durable materials to ensure long-lasting performance. We prioritize the quality and durability of our products to provide the best experience for our customers.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items cannot be returned, such as perishable goods, custom products, and personal care goods. For more details, please refer to our refund policy.